If an e-mail confirming a withdrawal from your account does not arrive within 10–20 minutes, please check your “Spam” folder in your mail account. Some mail servers may place messages with hyperlinks in that folder. If the message still did not arrive, please cancel a withdrawal by clicking on “Account” and then “Withdrawals”, and request a withdrawal once again. This will send the e-mail again.
- Account verification
- Why my deposit has not been credited?